FAQs
Contact & Support
How can I contact FanFieldWear?
For any questions regarding products, orders, shipping, or customization, please contact us at:
Email: customer@fanfieldwear.com
What are your customer support hours?
Our support team typically responds within 24–48 business hours.
Do you work with schools, clubs, and organizations?
Absolutely. We regularly work with schools, sports clubs, corporate teams, leagues, and fan communities to create premium custom apparel.
Returns & Refunds
Can I return a custom jersey?
Because custom products are made specifically for each customer, personalized items are generally non-returnable unless there is a manufacturing defect or production error.
What if my item arrives damaged or defective?
Please contact us within 7 days of delivery and provide photos of the issue. Our team will review your claim and provide an appropriate solution.
What if I ordered the wrong size?
We recommend reviewing the size chart carefully before ordering. Unfortunately, we cannot accept returns for custom products ordered in the wrong size.
How long does it take to receive a refund?
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
Orders & Customization
Can I customize my jersey or team apparel?
Yes. Most of our products can be fully customized with your team name, player name, number, logo, colors, and design preferences. Our goal is to help you create apparel that truly represents your team.
Is there a minimum order quantity?
No. We proudly offer no minimum order requirements on most custom products, allowing you to order a single piece or outfit an entire team.
Can I upload my own logo or design?
Absolutely. During the ordering process, you can upload your logo, artwork, or design files. Our production team will ensure they are properly prepared for printing.
Can I see a design proof before production?
For team orders and certain custom projects, design proofs may be provided upon request. Production will begin only after approval.
Can I modify my order after placing it?
Order modifications are possible within 12 hours of purchase. Once production begins, changes may no longer be available.
Sizing & Products
How do I choose the correct size?
Each product page includes a detailed size chart. We strongly recommend reviewing the measurements carefully before placing your order.
Are your jerseys true to size?
Our jerseys generally follow standard US sizing. However, fit may vary slightly depending on the product style and design.
What materials do you use?
We use high-quality performance fabrics designed for comfort, durability, breathability, and long-lasting color retention.
Are the prints durable?
Yes. Our printing methods are designed to withstand regular wear, washing, and athletic activity while maintaining vibrant colors and sharp details.
Production & Shipping
How long does production take?
Most orders are produced within 3–7 business days. Large team orders or highly customized projects may require additional production time.
How long does shipping take?
US: 14 - 17 business days
Others: 15 - 20 business days
Do you ship internationally?
Yes. FanFieldWear proudly serves customers worldwide.
Will I receive tracking information?
Yes. Once your order ships, a tracking number will be sent to your email.
Why hasn't my tracking information updated?
Tracking updates may take 24–72 hours after shipment. In some cases, carrier systems may experience temporary delays.