Refund policy
Last Updated: October 14, 2026
At Fanfieldwear, we want you to be happy with your purchase. If there is an issue with your order, please review the policy below before requesting a return, exchange, or refund.
1. Return & Exchange Window
You may request a return or exchange within 7 days of the date your order is delivered.
To be eligible, the item must meet the applicable requirements outlined below.
Defective or Damaged Products
If your product arrives with a manufacturing defect, damage, or another quality issue, please contact us within 7 days of delivery.
Please provide:
→ Your order number
→ A clear description of the issue
→ Clear photos or videos showing the defect or damage
→ Photos of the product and packaging when applicable
After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate resolution.
If the issue is confirmed to be caused by a manufacturing or fulfillment error, Fanfieldwear will cover the applicable return or replacement shipping costs.
2. Returns for Other Reasons
If you request to return an eligible product for reasons other than a product defect, such as ordering the wrong size, changing your mind, or no longer wanting the product, the return may be accepted at our discretion provided the item meets our return requirements.
A restocking fee may be deducted from your refund.
The restocking fee may cover costs associated with inspection, repackaging, handling, and processing the returned item.
Any applicable return shipping costs are the customer's responsibility unless the return is due to an error or defect caused by Fanfieldwear.
3. Return Requirements
Returned products must be:
→ Unworn
→ Unwashed
→ Unused
→ In their original condition
→ Free from stains, odors, pet hair, makeup, or other signs of use
→ Returned with original packaging when reasonably possible
We reserve the right to reject a return if the product does not meet these requirements.
4. Customized & Personalized Products
Customized, personalized, made-to-order, or otherwise specially modified products are final sale and are not eligible for return, exchange, or refund due to change of mind, incorrect customization, or ordering the wrong size.
Please carefully review all customization details, including names, numbers, text, colors, sizes, and other personalized information before placing your order.
If a customized product arrives with a manufacturing defect, damage, or an error caused by Fanfieldwear, please contact us within 7 days of delivery.
We will review the issue and, where appropriate, provide a replacement, correction, or refund.
5. Non-Returnable Items
The following items are generally not eligible for return or refund:
→ Customized or personalized products
→ Items that have been worn or washed
→ Items damaged through customer use
→ Items altered or modified after delivery
→ Items returned after the applicable return period
→ Gift cards
→ Products that do not meet our return condition requirements
6. How to Request a Return
To request a return, please contact us within 7 days of delivery.
Your request should include:
Order Number:
Reason for Return:
Photos/Videos: If applicable
Please do not send products back to us before receiving return instructions from our customer service team.
Unauthorized returns may not be accepted.
7. Return Shipping
For returns caused by a customer preference, such as a change of mind or incorrect size selection, the customer is responsible for the return shipping cost.
For products that are confirmed to be defective, damaged, or incorrectly fulfilled by Fanfieldwear, we will provide an appropriate resolution and may cover the applicable return shipping cost.
8. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
The refunded amount may be reduced by:
→ Applicable restocking fees
→ Return shipping costs
→ Other non-refundable costs clearly disclosed at the time of purchase, where applicable
Original shipping charges are generally non-refundable, unless the return is the result of an error or defect caused by Fanfieldwear.
9. Refund Processing Time
After a refund is approved, please allow additional time for your payment provider or financial institution to process and post the refund to your account.
The time required for the refund to appear may vary depending on your payment method and financial institution.
10. Exchanges
For eligible products, we may offer an exchange instead of a refund.
Exchanges are subject to product availability.
If the requested replacement item is unavailable, we may offer an alternative resolution, such as a refund or store credit, depending on the circumstances.
Customized or personalized products are not eligible for exchanges due to customer-requested changes, incorrect customization details, or changes of mind.
11. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery.
Please provide your order number and clear photos of the items received.
If the issue is confirmed to be a fulfillment error on our part, we will work with you to provide an appropriate resolution.
12. Refused or Undeliverable Packages
If a package is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery, or failed to retrieve the package, the customer may be responsible for applicable return shipping and handling costs.
Any eligible refund may be reduced by these costs and any applicable restocking fee.
13. Final Sale
Certain products or promotional items may be designated as Final Sale.
Final Sale items are not eligible for return, exchange, or refund except where the product arrives defective, damaged, or incorrectly fulfilled by Fanfieldwear.
14. Contact Us
If you have any questions about our Return & Refund Policy or need assistance with an order, please contact Fanfieldwear through our website's contact page.
Please include your order number so that we can assist you as quickly as possible.
Fanfieldwear
Important Note
The 7-day return/exchange period begins on the date your order is marked as delivered.
Submitting a return request does not automatically guarantee approval. All returns are subject to the requirements and conditions described in this policy.